A surgical mask will be provided that must be worn at all times while in the clinic.

Please park in the parking lot and do not block the emergency access in front of the clinic.

Your health is our priority and we are doing our best to arrange care for your essential medical needs

Making an appointment:

Appointments will either be virtual or in-person.

A patient's preference for either a virtual appointment or an in-person appointment will be accommodated, as feasible, and at the discretion of the each individual health care provider, depending on the medical conditions/reasons, preventive care needs, and/or chronic disease management.

Appointments will be scheduled, keeping the safety of patients and staff a priority, and following office protocols and COVID-19 guidelines.

Guidelines for an in-person appointment

  • Maximum of one support person per patient
  • Patients will be screened both on the phone prior to an appointment, and again in-person at the clinic.
  • Patients are asked to bring a mask. If you don't have one, one will be provided.
  • Parking - Do not block the Emergency Access in front of the clinic, use the parking lot.
  • Arrival Procedures
    • Please do not arrive more than 15 minutes before your appointment.
    • Enter the building, check in with Reception. 


    Please review the OMA/OTN virtual care disclaimer here


    DO NOT go to the Emergency Department at the hospital unless directed by one of our health care providers, or, you have severe, serious symptoms. Please understand, the Emergency Department is very busy and it is for your safety that visits to the Emergency Department are limited.



      COVID-19 is placing stress on Canada's public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province ( ie OTN ). Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination. We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:
      • Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room.
      •  Use a private computer/device (i.e., not an employer's or third party's computer/device), secure accounts, and a secure internet connection. For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.
      You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required). If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus. By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used : email, videoconferencing (including OTN, Skype, Facetime, etc.), text messaging (including instant messaging), and website/portal.