Rugged Shores Family Health | Medical Associates | Family Health Team
This is not a walk-in clinic
All visitors will be screened at the main entrance and then asked to wait in their car until their provider is ready.
Patients are encouraged to bring and wear their own mask.
Please bring your cellphone so that we can contact you in your vehicle.
Please park in the parking lot and do not block the emergency access in front of the clinic.
As we continue to navigate this uncertain period, we want to reassure you that your health is still our priority and we are doing our best to arrange care for your essential medical needs
Making an appointment:
In general, patients will be offered a virtual appointment.
In-person appointments may be arranged, at the discretion of the each individual health care provider, depending on the medical conditions/reasons, preventive care needs, and/or chronic disease management.
Appointments will be scheduled, keeping the safety of patients and staff a priority, and following office protocols and COVID-19 guidelines.
Guidelines for an in-person appointment
- Maximum of one support person per patient
- Patients will be screened both on the phone prior to an appointment, and again in-person at the entrance to the clinic.
- Patients are asked to bring a mask. If you don't have one, one will be provided.
- Parking - Do not block the Emergency Access in front of the clinic, use the parking lot.
- Arrival Procedures
- Please do not arrive more than 15 minutes before your appointment.
- Enter the building, check in with the Screeners, and then return to your vehicle.
- Please bring your cellphone so we can contact you in the vehicle.
Please review the OMA/OTN virtual care disclaimer here
Review this Virtual Care Guide for Patients
DO NOT go to the Emergency Department at the hospital unless directed by one of our health care providers, or, you have severe, serious symptoms. Please understand, the Emergency Department is very busy and it is for your safety that visits to the Emergency Department are limited.
COVID-19 is placing stress on Canada's public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province ( ie OTN ). Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination. We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:
Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room.
Use a private computer/device (i.e., not an employer's or third party's computer/device), secure accounts, and a secure internet connection. For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.